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Case Study: Doctors’ Surgeries

CMS Vocational Training Hadyn Luke posted this on Friday 4th of May 2018 Hadyn Luke 04/05/2018


Case Study: Doctors’ Surgeries

Following an apprenticeship can lead to a good job in a wide variety of sectors and CMS is always on hand to help applicants progress their careers.

But we don’t only help learners. Over the years, CMS has worked with more than 40 GP surgeries in the West Yorkshire region, providing high-quality trainees and apprentices to help keep their businesses running.

Here, we talk to representatives of two of the medical practices with which we have established successful and long-standing relationships.

Staff recruitment

It’s not always easy for those working at a busy GP surgery to find the best people to join their team, especially with the pressures of time that the majority are under.

Sarah Ramsden, the Practice Manager of the Health Care First Partnership at Wakefield CCG has been particularly impressed with how smooth the process of recruitment has been through CMS. “We have used CMS for a number of years to recruit apprentices and the process is extremely well organised,” she says.

In fact the group of surgeries under Dr Bance & Partners – which includes Elizabeth Court Surgery, Pinfold Lane Surgery and Castleford Health Centre – has taken on a total of eight apprentices in Business Admin over the past four years.

Quality of training

Sarah Ramsden has also praised how well the provision of training aligns with their workforce and the positive impact it has had on staff progression.

“The Level 2 qualification gives staff the skills and abilities to perform their role,” she says. “The training has provided our apprentices with the tools to perform their roles with confidence and a couple of previous apprentices have successfully applied for internal posts.”

This shows that the training provided can help learners to secure a role at a surgery, following the end of their apprenticeship.

Lauren Hill, the Practice Manager at Eightlands Surgery at Dewsbury Primary Care Centre agrees. “The quality of training is excellent and CMS has provided us with some of our very best staff members. The training all fits into our day-to-day running of the surgery and is always relevant.”

Staff progression

The Dewsbury practice, which has taken on five apprentices in Business Administration between 2014 and 2018, has seen one particular staff member, Aishah, successfully complete her apprenticeship and then go on to take an apprenticeship as a health care assistant.

“Aishah started as a Business Admin apprentice on reception and now runs her own full-time clinics daily as a Health Care Assistant,” says Lauren Hill. “She is now looking to progress to become a nurse.”


Working in a busy environment such as a GP surgery can be a challenge. But with the right support and training, those who follow a Business Admin apprenticeship can progress to a range of worthwhile careers in the medical sector.

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