The TDODAR Decision Model can be employed by anyone who needs to make a fast, accurate decision when under pressure.
It’s commonly used in the world of aviation, when pilots are facing challenging situations and have to make a decision that could impact on the safety of their passengers.
But it can be used widely in business situations: from dealing with a client complaint to managing an equipment or systems failure.
What does TDODAR stand for?
TDODAR stands for:
The six steps should be followed in this sequence.
What does each word in the TDODAR Decision Model represent?
Time – what time is available to make the decision? How can it best be managed, especially if the time available to solve the problem is limited? How should it be apportioned?
Diagnosis – what is the problem and what has caused it? Making an honest appraisal and sharing it with the relevant people is essential when problem-solving. This will mean asking a range of questions and ensuring that the right people are present to answer them.
Options – once a diagnosis has been made and a time frame for fixing the problem has been established, the next step is to work out what options are open to those who will be taking action to solve the issue. Can the problem be fixed and, if so, what needs to be done to fix it? Who should be involved?
Decide – based on the answers to the first three steps, what should happen and who is the most appropriate person to make the decision? This is likely to be someone senior, as they will need to take on the responsibility of making difficult decisions about which of the options will be most appropriate for the issue at hand.
Assign – following on from the decision about what to do next, there needs to be a process of assigning action to the person or people who will carry it out. A manager may have to pass the work on to an individual, for example an engineer or a salesperson, or brief a whole team who will work together to respond to the challenge.
Review – did the solution work? If so, is it likely to arise again and is there anything that can be done to be better prepared next time? If not, what further action needs to be taken immediately to resolve the issue?
Why is the TDODAR Decision Model useful?
When we are in stressful or emergency situations, it’s easy to freeze or panic, leading to either taking the wrong action or none at all.
The TDODAR Decision Modeloffers a clear route to a plan of action to help us make the right decision in the time frame available.
Under ordinary conditions, strong emotions and personal bias can intrude in any decision-making process; this model helps to eliminate these issues. It’s also important to take a clear and concise approach, and to follow the steps in order rather than trying to race ahead.
As a manager or team leader, following the TDODAR Decision Model can help you remain calm under pressure and come to the right decisions by providing a clear framework to follow.