During this COVID-19 crisis we are working remotely, fully operational and look forward to speaking with you.

95% of Learners Positively Progress

Learner Feedback 2020/21 (click here)

Ofsted Report 2021 - Good

CMS News: Satisfaction levels of CMS learners

CMS Vocational Training Hadyn Luke posted this on Wednesday 4th of October 2017 Hadyn Luke 04/10/2017


CMS News: Satisfaction levels of CMS learners

Not all training providers are the same, but how do you choose between them?

If you were planning a holiday or thinking of buying a new TV, you would probably check out some customer reviews – but did you know that you can also do the same for your training?

At CMS we pride ourselves in providing high-quality training and supporting our learners through the process. But don’t just take our word for it – read on to find out how we are rated by learners, employers and regulating bodies.

High scores for teaching

When asked about the quality of teaching provided by CMS, 84% of respondents rated this as above 8 out of 10, with an average score of 9 out of 10.*

Students training with CMS have access to a wide range of learning material, including extensive online resources.Our teaching staff are key to the high-quality training provision we offer, and students can rely on the support and guidance of highly qualified and experienced tutors.

Our figures on student satisfaction levels bear this out, with respondents’ ratings of how well they are treated by staff averaging 94% – an extremely high rating.

Students also rate the support they get during training at just under 9 (8.9) out of 10 on average.

“The organisation provides extensive support for its learners over and above that which they are contracted to deliver, and partners are appreciative of this.” (External Matrix Report, November 2016).

Progression into work

At CMS we consider training as the first step on the ladder to career progression and are keen to encourage students to develop life skills, from increasing confidence levels to interpersonal skills.

Training is not carried out in a vacuum and the skills that learners gain are related to their current and future job roles, with the aim of aiding career progression.

Our advice on how learners might progress after completing training with CMS is highly valued, with an average of 78% of students rating their satisfaction at this aspect of provision at 8 out of 10 or higher.

They also know their voices will be heard: when asked whether the training provider responds to their views, 89% gave a rating of more than 8 out of 10 for satisfaction.

Meeting the needs of employers

A holder of recognised External Quality Kite Marks such as the Matrix Quality Standard for Information, Advice and Guidance Services, CMS aligns itself to industry recognised quality standards such as the Ofsted Common Inspection Framework.

We continually review employer requirements, to ensure that current and future training needs are quickly and correctly highlighted: “Feedback from employers is that CMS offer a service that links itself closely to the internal training delivered by the employer.” (External Matrix Report, November 2016)

Recent feedback from 123 employers found that they agreed or strongly agreed (97.5%) that there were “good links between the training learners receive with CMS and the training they receive at their place of employment”. In addition, 95% agreed or strongly agreed that “Learners develop a broad understanding and knowledge of their chosen career through training with CMS.”

This has been backed up in Ofsted reports: “Apprentices quickly apply skills on the factory floor so that employers see them as an asset to the business.” (WYLP Ofsted Report, 2014)

Overall ratings for CMS courses

It’s important that the course, training programme or activity that learners follow meets their expectations, and the average score for this from respondents is 8.8 out of 10.

Our overall approval rating for the experience our learners have training with CMS is also high, with an average of 9.1 out of 10.


With the percentage of respondents scoring 8 out of 10 or higher across the board standing between 78% and 94% for all questions, it’s no surprise that 89% of respondents who trained with CMS are likely to recommend us to family and friends. Equally, employers recognise the benefits of hiring staff trained by CMS.

While we are extremely proud of the achievements of our learners and the high-quality of staff and training provision on offer at CMS, we will continue to work hard to maintain and improve these figures even further, moving forward.

* Learner feedback comments and employers statistics in this blog are based on replies from between 116 and 140 respondents in a survey carried out by CMS Vocational Training on learners enrolled on a programme during the 2015/16 Academic year. Learner statistics are based on an independent government led FE Choices survey. 2014 Oftsed report was performed on West Yorkshire Learning providers (WYLP) which CMS are a member of.

Subscribe to the blog